We recently sought feedback via our 2017 Member Survey. This is a valuable barometer of your views and greatly assists us in understanding how you feel about the services we provide and our performance. Constant improvement is a priority for us at MIGA.
The positive and constructive comments received about the support we provide and how impartant you find this service reinforces our commitment to this part of our business. Many survey respondents also wrote favourably about specific team members, helping us to recognise those individuals for their efforts.
The following are some key findings:
Other key information which you may find interesting:
- 63% of respondents used direct debit to make their renewal payment
- 66% of respondents were enrolled in the Risk Management Program of which:
− 80% found the workshops and conferences valuable; and
− 80% indicated that they earned 10 IRM points in the year and therefore the 10% premium discount.
Throughout the survey you offered many comments of support and congratulations, but also provided a diverse range of suggestions for improvement. We greatly appreciate your comments and the time you take in providing them. It reinforces that we are on the right path and meeting your needs in many areas and also helps to highlight those areas where we can improve.
Thank you to all those who participated in the surveys.