We know how hard you and your team work to make your healthcare business a success. Inefficiency in your business not only costs you time and money, but it can also contribute to poor patient outcomes, or lead to complaints or legal action.
Businesses and doctors insured with MIGA know we take claims seriously, not just because they are a significant event for each of our clients, but because they also represent a learning opportunity. Did you know that claims managed by MIGA undergo a detailed analysis as part of our closing process to identify the key contributing factors to the claim?
The data from this analysis informs the direction and topics of the Risk Education we make available to our clients. The educational content is derived from the factors contributing to the claims experience of our clients. This body of knowledge and understanding provides us with unique insights into the risk issues facing medical practice. Our knowledge and experience can provide your business with an invaluable perspective and important tools that can help control the severity and frequency of claims. We can help you manage the risks that exist in your business, minimise the stress of a claim and help reduce the potential for harm to come to your patients.
Listening and responding to your needs
There are a number of ways you can benefit from our assistance.
Free on-site Practice Risk Assessments
Pre-booked one-on-one time with our experienced Risk Education Advisor, who will help you measure your practice against national standards, identify areas for improvement and work with you to help close the gaps.
Free, on-site Risk Management Education sessions for your medical administration staff
Education sessions designed to help your staff understand the importance of managing risk and recognise how they can contribute to risk reduction, so everyone is on the ‘same page’.
Access to expert advice
When that tricky question comes up, there is nothing like being able to pick up the phone and talk it through. Our experienced Risk Management Team is available to provide advice to your staff on topics such as:
- Privacy and confidentiality
- AHPRA guidelines in relation to advertising your services
- Social media and its proper use within a practice setting
These issues may not come up every day but, when they do, it can be comforting for your staff to know they can get advice relating specifically to your practice or the scenario that may be playing out. Access to this advice is included with your policy and it will save you and your staff time.
Working with your business
MIGA has been delivering risk management education for almost 15 years. Over that time, the majority of our clients have participated in our risk education activities. We believe there is a strong correlation between our positive claims results and our unique and extensive focus on risk education.
So whether you are already insured with MIGA or thinking about getting a quote from us, consider what other services are available to your business, beyond the insurance protection. We are confident the insurance and support we provide will add great value to your business. With MIGA it’s not just about insurance, it’s about personal, one-on-one attention from knowledgeable, experienced people working toward your success.