Fulfilling the duty of care for ’follow-up’ is primarily a matter of communication supported by good systems.

A time may come when you need to demonstrate that there were adequate and reliable systems in place to ensure that your clients are followed up appropriately, particularly where there may be a likelihood of a potentially serious adverse outcome.

You must generally follow up investigations or advice notwithstanding the failure of the client, or indeed a hospital or pathology laboratory, to follow advice or normally accepted procedures.

Here are the essentials you need to consider to ensure that, in the event your practise is scrutinised, you have all the ‘boxes ticked’.


Across the healthcare community, follow-up is a critical component of the provision of care.  Unfortunately, all too often, we see the tragic and avoidable consequences for the patient and practitioner of poor, or incomplete follow-up systems.

If you need help or advice in relation to the follow-up process within your midwifery practice please contact our Risk Management Team, we would be happy to help you.

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