Doctor Taupe is writing up a script for anticoagulation, observed by a trainee. The trainee pulls out his smartphone and confers with his medication app. He realises that the dosage being prescribed is too high. Doctor Taupe is notoriously moody. Just that morning he ripped into a nurse for raising a concern. The trainee starts to second guess whether Dr Taupe is wrong or his app is wrong. “It’s not my concern, is it? I’m just the trainee.”
Betty the receptionist has asked Dr Jeff to ask Dr Robert if he has called the patient about their abnormal results. “Can you do it? I don’t think he has and I’ve already raised it twice. He’s going to be really snappy if I ask again. Yes, I know you don’t want to tackle him either, but….”
“Well, Your Honour, while I fully appreciate I also have a duty of care to the patient as her surgeon, Dr Davis was the anaesthetist. While I did think at the time that Dr Davis had placed the patient’s arm in a position that may have rendered the ulnar nerve vulnerable to injury it was not my decision to make. Dr Davis had made it clear on a number of occasions that he made the decisions in relation to the procedures within his area of responsibility.”
Medical errors can and do occur when medical professionals are not playing nicely in the sandpit.
The new Communication workshop explores difficult clinical interactions and how best to respond to them. Real life scenarios are worked through and strategies for communicating for safety are discussed including:
- How do I communicate the tough message respectfully?
- Dealing with things going wrong starts long before anything goes wrong
- Becoming attuned to non-verbal vibes you may be sending that inhibit others speaking out
- Speaking out can be really hard – it needs practice
- Don’t just use graded assertiveness – create an environment around you that allows (encourages) others to use it on you
- How do I de-escalate verbal aggression? Does a raised hand work?
Join our medical presenters for a lively discussion on the right and wrong ways to tackle the difficult conversations. Book online in the Client Area of the website www.miga.com.au