COVID-19 has brought with it many challenges, the consequences of which reach far beyond public health.  The lockdown in Victoria has resulted in another economic setback and has shown how quickly the virus can get the upper hand.  We have all had to be mentally prepared for further outbreaks and the disruption this brings to our daily lives.

The changes that the healthcare profession has been dealing with over the last 5 months have been nothing short of monumental and we have seen the concern and distress arising from changes to practice, cessation of elective surgery, telehealth implementation, not to mention information overload and concern for personal safety.

While the situation has been financially and emotionally stressful, we have been impressed by the level of proactivity shown by our members and clients in preparing for and implementing change, and seeking out up to date information.  We appreciate that in such a health crisis it is you the population turns to as a source of truth, knowledge and ‘voice of reason’.  The importance of practitioners as leaders in their local communities has never been more evident.  Apart from some initial supermarket panic buying, on the whole, the Australian public has been very attentive and followed the medical advice.  As a result, we have fared much better than many countries.  This is testament to the trust and faith the Australian public has in the advice of the medical and healthcare professions.

At MIGA we have been doing our best ‘to do our bit’.  Our service to you is of the highest importance and we have been busy providing medico-legal support and risk management advice, providing FAQ’s on our website to keep you abreast of changes, promoting doctors’ health and supporting members and clients experiencing financial hardship.  We also acted to protect our staff and help control the spread of the virus by moving all of our staff to working remotely from late March.  By our internal measures, this did not impact our service to you, but I sincerely hope your experience of MIGA has been consistent.

While this has been challenging for our organisation, supporting you has kept us focused, aligned and built a stronger sense of ‘team’.  Challenges not only highlight what is important, they also tend to bring out the best in people.  We hope you have found this too.

Ongoing change is a certainty; please remember that we are always here to support you.  So if you have questions or need advice relating to changes in your practice, compliance with COVID-19 measures in your State, or interactions with your patients, please don’t hesitate to contact our Legal Services and Risk Management teams.  If you change your practice and this has implications for your insurance with us, please contact our Client Services Team.  They will be able to provide you with advice and amend your coverage accordingly.

We are all in this together, and together we will work a path out.  We encourage you to keep up the great work you are doing in your community – they need you.

Thank you for your continued support of MIGA and we look forward to supporting you into the future.

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