Health services are often provided in a highly charged and stressful environment and despite the very best of efforts complications arise, errors of judgement are made and workplace conflicts and disputes will occur.
This can lead to claims being made against the practice and its staff.
At times, the challenges with the non-clinical side of managing a practice, both large and small, can feel like running the gauntlet. We are here to support you through those times.
At MIGA, your Healthcare insurance policy offers more than peace of mind when something goes wrong. It also provides access to legal advice, one-on-one risk education, tools and resources to practices, its doctors and staff.
When things go wrong
Medico-legal advice is just a phone call away. We have a team of experienced solicitors available to you when you need it. Whether something just doesn’t feel quite right or you’ve had notice of a claim or complaint, we will listen and guide you through those first crucial steps and ensure that your interests are protected until things are resolved.
In addition to the clinical concerns that may arise, we offer specialised, in-house support to deal with issues that arise in the workplace whether they specifically relate to patients or workplace conflicts generally.
We also know that you might need our help outside of office hours so , if it’s an emergency, help is available around the clock 24 hours a day – 7 days a week.
Risk Assessments and Reviews
Recently we have seen an increase in enquiries from practice managers and staff wanting help and advice from our Risk Management Team. Nothing has actually gone wrong but they are worried that there may be gaps in their systems or some vulnerabilities with the day-t0-day running of the practice.
In particular, concerns arise with responsibilities and obligations in the following areas:
- Privacy and confidentiality
- Social media
If you have a Healthcare policy with MIGA, you have access to our Risk Education Advisor, Megan Sheldon. She can assist you with practical risk management tips and advice for your practice.
These support services form an integral part of the overall service we provide to our clients who have an Insurance for Healthcare Companies policy. When you insure your practice with MIGA the difference is that we provide a package of ongoing advice, education and protection that supports you, your practice and your staff that is not available from commercial insurers.